5 questions
WEELAY FAQ
Webhooks
Event delivery, retries, webhook signature, and safe backend processing for merchants.
What is a webhook? +
A webhook is a notification from Weelay to the merchant backend. For example, after payment confirmation, Weelay can send an event that the invoice is paid.
When does Weelay send a webhook? +
Weelay sends a webhook after important invoice events, for example after a payment is confirmed.
What should the merchant server do after receiving a webhook? +
The merchant server should verify the webhook signature, find the order, process the event safely, and return a successful HTTP response.
Why should webhooks be handled idempotently? +
A webhook may be delivered more than once. Processing must be safe so that a repeated event does not issue goods or access twice.
What should I do if a webhook does not arrive? +
The merchant can check the invoice status through the API or Weelay dashboard. A webhook may also be retried or arrive with a delay.
Support
Need help?
Contact support. For payment questions, include the invoice id, order id, or transaction hash.